Refund Policy

You are entitled to a refund when you return an eligible pack within the return window, when a pack arrives faulty, incomplete or incorrect, or when an order is cancelled before it is dispatched. These rights sit alongside your statutory rights under UK consumer law.

Refunds cover the price you paid for the returned items. Original delivery charges are refunded where a pack is faulty, incomplete or incorrect. For change-of-mind returns, the original delivery charge may not be refunded, and return postage is your responsibility.

Once we receive and check a returned pack, we aim to approve the refund within 5 working days. The time for the money to reach you depends on the payment method used for the order.

Refunds are issued using the same method used to pay for the order. As online card payment is being connected, our team currently confirms the payment method with you and processes any refund through that same method. We never ask for card details by email or phone.

If you cancel an order before it has been dispatched, we will refund it in full. Email support@toyourhome.shop as soon as possible so we can stop the pack before it is sent.

TO YOUR HOME LIMITED, company number 05512492, Century Works, Manchester Road, Millhouse Green, Sheffield, England, S36 9LQ. Email support@toyourhome.shop.